Return Policy

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We want you to be happy with your handmade cards and printed materials from chomrinnquebl.ddd. We operate from Wellington, New Zealand and ship across New Zealand (Aotearoa). Our studio is at Ground Floor, Unit G2/74 Manners Street, Te Aro, Wellington 6011, New Zealand. Please read this policy to understand returns and refunds for our greeting cards, custom printed materials, invitations and stationery.

This return policy applies to all orders of handmade cards and printed materials placed through our website by customers in New Zealand. We sell greeting cards, thank-you cards, custom invitations, stationery and other printed materials from our Wellington-based NZ business.

Eligibility

Returns may be accepted if the handmade card or printed material is faulty, damaged in transit, or not as described. Custom-printed items (e.g. personalised invitations, stationery or greeting cards made to your specification) cannot be returned unless they are faulty or we have made an error. Our handmade cards and printed materials are produced in Wellington, New Zealand; eligibility for return depends on the type of product (greeting cards, invitations, stationery) and condition as received in NZ.

Timeframe

You must contact us within 14 days of receiving your order in New Zealand to request a return. We will confirm whether your return is accepted and provide instructions for sending the item back. This applies to all handmade cards and printed materials ordered from our Wellington studio for delivery within NZ.

Process

Contact us via the contact page or email with your order details and reason for return. If we approve the return, we will tell you where to send the item within New Zealand. Items (greeting cards, printed materials, invitations or stationery) must be returned in their original condition where possible. Once we receive and inspect the return at our Wellington address, we will process a refund or replacement as agreed. Returns are handled within New Zealand for our handmade cards and printed materials business.

Refund Types

Refunds

Refunds for handmade cards and printed materials (greeting cards, invitations, stationery) will be made using the same method of payment. Delivery costs within New Zealand are non-refundable unless the item was faulty or we sent the wrong product. Refunds are processed within a reasonable time after we receive the returned item at our Wellington, NZ address. This policy applies to all customers in New Zealand ordering from chomrinnquebl.ddd.

Contact

For return requests or questions about our handmade cards and printed materials in New Zealand, contact us at contact@chomrinnquebl.world or via our contact page. We are based in Wellington, New Zealand and serve customers across NZ for greeting cards, custom printed materials and stationery.